Out-of-court dispute resolution

The EU Commission has created an online platform for dispute resolution (“ODR platform”) available at: https://ec.europa.eu/odr.

If the customer is a consumer living in the European Union, this platform can be used to resolve disputes regarding contractual obligations from online contracts out of court. We are obligated to inform you of the existence of this ODR platform and in this context also of our e-mail address [email protected].

We endeavour to solve any differences of opinion concerning contracts concluded with our customers amicably via our customer services. Furthermore, we are not obliged to participate in a dispute settlement proceeding in front of a consumer arbitration board, nor are we prepared to em-naturreich do  so on principle.